Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 48 hours before it is scheduled to take place, or do not show up for your appointment, you will be subject to a late cancel fee. We understand that unforeseen emergencies do come up, but we reserve the right to enforce this policy. Please keep in mind that if a cancellation charge is necessary, to not take it personally and that we are very appreciative of your understanding and cooperation.

 

If you are late for your appointment, we will provide the service for which the time remaining allows. If this is not possible, or your scheduled time has elapsed, this will result in a cancellation fee as well.

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Cancellations and missed appointments leave gaps in the schedule that cannot be filled without timely notice. This prevents us from being able to accommodate other guests waiting for appointments. As a courtesy we send a confirmation email or SMS 48 hours before your scheduled appointment as a reminder. However, if we are unable to reach you or you have opted out of this feature, please note that our policy still applies. It is your responsibility to remember your appointment dates and avoid missed appointments, late arrivals, and a cancellation fee.

 

To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your appointment. Please cancel or reschedule your appointment ahead of time by contacting the clinic directly. You can email us at info@worthywaterloo.ca, text (226) 778-9428, call or leave a voicemail at (226) 647-1538, or send us an Instagram DM. You are also able to reschedule or cancel your appointment online with our booking system.

 

Thank you for your continued support and understanding.